SAFETY, SECURITY & PRIVACY

We are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Abloom Skincare B.V.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following personal data about you.

(a) information that you provide by filling in forms on our site at www.abloomskincare.com (“our site”). This includes information provided when placing orders or contacting customer services. We may also ask you for information when you report a problem with our site;

(b) if you contact us, we may keep a record of that correspondence;

(c) we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

(d) details of transactions you carry out through our site and of the fulfilment of your orders; and

(e) details of your visits to our site and the resources that you access.

IP ADDRESSES AND COOKIES

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:(a) estimate our usage pattern;(b) store information about your preferences, and so allow us to customise our site according to your individual interests; and(c) recognise you when you return to our site.You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. [However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.]

2.3 [Please note that our advertisers may also use cookies, over which we have no control.]*see below for more information

WHERE WE STORE YOUR PERSONAL DATA

3.1 [The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.] 3.2 [All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] 3.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:(a) to ensure that content from our site is presented in the most effective manner for you and for your computer;(b) to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and(c) to allow you to participate in interactive features of our service, when you choose to do so; and(d) to notify you about changes to our service.

DISCLOSURE OF YOUR PERSONAL DATA

5.1 We do not share any of your personal data with third parties except as set out in this clause

5.2 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you do not wish to receive this promotional information by e-mail then please unsubscribe by clicking here.

5.3 If you would like to receive promotional information from [selected third parties / members of our Group by e-mail then please subscribe by clicking here. If you are a new customer [and where we permit selected third parties and/or members of our Group to use your personal data], we (or they) will contact you by electronic means only if you have consented to this.

5.4 We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.] 5.5 If ABLOOM or substantially all of its assets are acquired by a third party, then personal data held by it about its customers will be one of the transferred assets. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

5.6 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Section C (Terms of website use) or Section B (Terms and conditions of supply) and other agreements; or to protect the rights, property, or safety of Abloom, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

*What are cookies?

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations also cover similar technologies for storing information, e.g. Flash cookies. The Regulations were revised in 2011, and the ICO is responsible for enforcing these new rules.

What do the new rules mean?

The rules require in most cases that websites wanting to use cookies get your consent.How will these new rules impact on me when I use the internet?As organisations start to comply with these rules you are likely to start to see more information about cookies on sites and be given more choices about these cookies. This might include, for example, being asked to agree to a cookie being used for a particular service, such as remembering your preferences on a site.Organisations will need to decide on the best way to provide clear information about cookies and to give people using their websites the right choices. They will also want to make sure that these changes do not adversely affect the experience of people using the internet. This should ensure they find a solution which meets the requirements in a way that works well for their site and meets the needs of people using it.

How can I control my cookies?

You can use your web browser (e.g. Internet Explorer) to:

• delete all cookies
• block all cookies
• allow all cookies
• block third-party cookies
• clear all cookies when you close the browser
• open a ‘private browsing’ session
• install add-ons and plug-ins to extend browser functionality